Return and Exchange Policy

Return Policy: 

Eligibility:

Items must be returned within 14 days of receipt.

The product must be in its original condition, including packaging, tags, and labels.

Non-Returnable Items:

Certain items such as the premium gift box are not eligible for returns.

Return Process:

To initiate a return, contact our customer service team with your order number and reason for return.

A return authorization and instructions will be provided.

Shipping Costs:

Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake from our part or a defective product.

Refunds:

Refunds will be processed once the returned item is received and inspected.

Refunds are issued to the original payment method, and processing times may vary depending on your bank or payment provider.

Exchange Policy:

Eligibility:

Exchanges are accepted within 14 days of receipt.

Items must be in their original condition, including packaging and tags.

Exchange Process:

Contact our customer service team to request an exchange.

Provide your order number, the item you wish to exchange, and the new item you desire.

Shipping Costs:

Shipping costs for the exchanged item may be covered by us if the exchange is due to a defect or error from our part. Otherwise, customers are responsible for any additional shipping costs.

Availability:

Exchanges are subject to stock availability. If the desired item is out of stock, a refund or store credit may be offered.

Additional Information:

Ensure you include the original receipt or proof of purchase with your exchange request.